We are very happy that you have chosen AiL products and become our partner. Our goal is to make customer satisfaction a priority in our business.For this in mind we have established following guidelines to protect you and your customers with warranty issues. As for all products purchased from AiL , we will provide 1 years warranty (1% spare parts for Lcd tv) if there exist any problem after test by our engineers. The guideline is follows:
1).Customers should ensure that the RMA goods were supplied by AiL Industrial Limited. Customers should complete the RMA form and send it to AiL Industrial Limited
2) Returned Parts-only the defectives unit without any accessories.In order to save the postage of returning products, only the defectives unit should be returned back without any accessories.
3) Shipping method for returning goods
The customers should return the defectives unit only by post to avoid the Customs Clearance problem when return back to us.
4). Package requirement
When customer sending a defective product to AiL , it is required that customers provide prepaid freight and provide invoice of freight fee, Shipped products must be properly packaged to prevent damage during transit.
5) Repaired and returned period
After receiving of the returned defectives unit,AiL will finish repairng within 1 weeks and will send back the repaired unit to the customer together with the goods under the next order of the customer, then prepaid freight fee will be deducted from next order PI(so AiL will be responsible to both ways) if RMA rate is 2% and above. Of course, if have not next order, AiL will send the RMA goods to you by express.
6) The warranty term for the end users
The warranty term is indirectly suitable for the end users, the end users should only send back to the retailer or our local agent from which the end user buy in case of any defects in material and workmanship; we will not directly service to end user
6) Shipping &Delivery
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You can choose whichever mthod suits you best when you place an order. The following is a list of the different international carriers available on vividgoods, estimated time in transit and where tracking services can be located. Vividgoods is currently working on some more shipping options and the day it is available we will tell all our vividgoods customers.
Time of transit varies depanding on where you’re located and where your packages is coming from.
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Carrier Name
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Estimated time in transit from China to
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Tracking Services
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DHL
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3-8 days
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UPS
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3-8 days
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TNT
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7-12 days
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EMS
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3-8 days
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Hongkong air
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7-15days
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www.hongkongpost.com
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